Info & FAQ

All the most important information is on this page, for everything else do not hesitate to contact us!

GENERAL INFOS

Our tours can all be personalised to suit your needs. They can vary in length from 2-3 hours to an entire day.

We would like to remind you that on our visits we enter religious buildings, so please dress appropriately. Please don’t wear shorts or have bare shoulders!

If you can, avoid bringing backpacks or large bags as they are not permitted in museums and will have to be left in the cloakroom.

Let us know if you have any particular requirements, if someone in your party has difficulty walking or if anyone has any allergies or intolerances, and we will try to accommodate your needs.

We would like to inform you that as Venice has very particular problems (such as ‘acqua alta’ when the city floods), tours can undergo variations to allow you to visit it in complete safety.

SPECIAL REQUEST

We were both born in Venice, which is where we still live.

We know its history, its treasures and its most hidden corners.

If you have any particular request, if you are looking for an exclusive visit, if you want to organise an important anniversary or special birthday, get in touch and we will help you to make it happen to the best of our abilities

MEETING PLACE

The meeting place for the visits can be your hotel, if it is conveniently located for the visit. Alternatively, an easy place to find will be arranged prior to the visit.

CANCELLATIONS

No cancellation fees up to 5 days prior to the booking.

50% cancellation fees from 5 to 2 days prior.

100% cancellation fee if the tour is cancelled the day before or on the same day it was scheduled.

TRANSPORT

You can reach Venice from the airport by taking a private water taxi or using the Alilaguna public transport service (www.alilaguna.it).

You can reach Venice from the airport by taking a private water taxi or using the Alilaguna public transport service (www.alilaguna.it).

Public transport options include tickets for one or two days, which can be very economical.

If you are coming by car, you can park in the garage at Piazzale Roma or Tronchetto. (www.actv.avmspa.it; www.garagesanmarco.itwww.tronchettoparking.it)

LEGAL INFO

The guided tour is confirmed on receipt of our voucher with an outline of what has been agreed.

Parents are responsible for the behaviour of minors during the tour.

We are freelancers, not tour operators, and therefore are responsible for the success of the tour, but not for any accidents that might happen during it. For your own peace of mind, you can stipulate an association that covers your trip.

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